CIPHER360A CIPHERBLADE PRODUCT
PRODUCT DEMO · EXCHANGE: NOVAEX (FICTIONAL)

What the exchange's customer sees. A hosted, exchange-branded intake page at complaints.novaex.com, live on day one with zero integration. Walk the flow, submit the sample case, then open the dashboard.

https://complaints.novaex.com
novaex
SECURE COMPLAINT CHANNEL

Report a loss

If you have lost funds through fraud, a scam, or activity you did not authorize, report it here. Your report is acknowledged immediately and handled under our formal complaints procedure.

WHAT HAPPENED?
TELL US IN YOUR OWN WORDS
to pre-fill this demo with a realistic case.
AMOUNT LOST
TRANSACTIONS INVOLVED
DESTINATION ADDRESS (IF KNOWN)
Don't have these to hand? That's fine. Submit what you know and we retrieve the rest from your account history.
YOUR NAME
EMAIL FOR CASE UPDATES
By submitting you consent to NovaEx investigating this complaint and, where necessary, engaging its specialist investigations partner.

NovaEx · Complaint Operations

CIPHERCOMPLY · SIGNED IN AS COMPLIANCE LEAD
● PLAN ACTIVE · ALL CAPABILITIES INCLUDED
9
OPEN COMPLAINTS
9/9
CLOCKS ON TIME
2
ELEVATED CASES
1
DUE WITHIN 7 DAYS
ELEVATED · NEEDS YOUR DECISION
CASE NVX-2481 · ELEVATED ON INTAKEROMANCE / INVESTMENT SCAM
COMPLAINANT
Sarah W.
REPORTED LOSS
£18,400
RESPONSE DUE
54 days remaining
DESTINATION
0x84c1…9F2E
NETWORK SIGNAL Destination wallet matches a cluster reported at two other venues in the last 30 days. This is the third sighting.
NOWCase transferred to CipherBlade. Full structured file handed over. Nothing to re-type, nothing to explain.
·Screening & trace summary compiled. Destination screened, funds flow mapped, network matches attached.
·Reviewed & signed by D. Kessler, CipherBlade. Named investigator review; resolution letter and regulator-ready file issued.
RECOVERY OPPORTUNITY DETECTED

Traced funds are sitting at a reachable venue. The freeze window is open.

CipherBlade's trace places £11,900 of the £18,400 at a custodial venue that responds to preservation requests. A scoped engagement covering rapid trace certification, preservation notices, and exchange liaison is ready for approval: fixed fee $12,000, no percentage of recovery, ever.

COMPLAINT QUEUE
CASECOMPLAINANTTYPELOSSSTATUSCLOCK
NVX-2481Sarah W.Romance scam£18,400ELEVATED54d
NVX-2480M. OkaforPhishing$4,120ELEVATED6d
NVX-2479J. LindqvistUnauthorized activity€860RESPONSE DRAFTED31d
NVX-2478P. TanakaImpersonation$2,300IN REVIEW38d
NVX-2477A. MarchettiInvestment scam$27,500WITH CIPHERBLADE44d
NVX-2476R. NovakPhishing$390RESOLVED·
NVX-2475K. OseiUnauthorized activity$1,150RESOLVED·
Every row carries its full statutory audit trail (acknowledgment, response deadline, actions taken, final outcome), exportable for the regulator at any time.
CIPHERBLADE

Monthly Complaint-Handling & Financial-Intelligence Report

NOVAEX · REPORTING PERIOD: JULY 2026 · PREPARED UNDER ENGAGEMENT CB-NVX-001

This report summarizes complaint-handling activity conducted for NovaEx during the period, including statutory-clock performance, elevated-case dispositions, and intelligence signals relevant to the exchange's fraud exposure.

Complaints received9
Acknowledged within statutory window9 of 9 (100%)
Substantive responses issued on time9 of 9 (100%)
Cases elevated for investigation2
Elevated cases resolved with signed case file2
Escalations to external dispute resolution0
Network signals affecting NovaEx3 (1 acted on)

No complaint in the period proceeded to external dispute resolution. One elevated case (NVX-2481) produced actionable tracing findings and has progressed to a preservation engagement. All case files are retained in the evidence vault and available for supervisory inspection on request.

D. Kessler
Lead Investigator, CipherBlade · signed 31 July 2026

FIGURES SHOWN ARE DEMONSTRATION DATA FOR A FICTIONAL EXCHANGE.

CIPHERCOMPLY · A CIPHERBLADE PRODUCT · BUILT BY KINETIC LABS · DEMONSTRATION ENVIRONMENT · ALL DATA FICTIONAL